Why aren't all my Linnworks orders showing?
Conjura only pulls Processed Orders from Linnworks. This means any Open Orders will not be captured.
However, if you’ve also connected your eCommerce or marketplace platform (e.g. Amazon, BigCommerce, Shopify), Open orders may still appear in Conjura—just with data from those original sources.
Example:
Order ID: 206-12345-67890
Placed on: Amazon, 1st April
Sent to Linnworks: 1st April
Processed in Linnworks: 7th April
2nd-7th April:
This order appears in Conjura with it's associated Amazon data.
8th April onwards:
Once processed in Linnworks, the same order will appear with it's Linnworks data in reporting.
How does Conjura determine the Store Name?
This is derived from the Order Subsource in Linnworks (e.g., "OnBuy", "Secret Sales", "B&Q").
Example:
An order that comes via Mirakl and sold via the Secret Sales storefront will have the platform name like "Secret Sales".
How does Conjura determine the Platform Name?
This is derived from the Order Source in Linnworks (e.g., "Amazon", "eBay", "Mirakl", "Shopify").
Example:
An order that comes via Mirakl and sold via the Secret Sales storefront will have the platform name like "Mirakl".
Why is my Store / Platform / Channel marked as Unknown?
We manage our mappings manually. We don't just take the raw Source / Subsource value from Linnworks, we try to standardize the values so they might make sense across different systems.
Inform support and the team can update the mappings manually.
Example:
Platform may be called EBAY1 for customer A on Linnworks, eBay for Customer B on Linnworks and EBAY Inc for Customer C using Cin7. We would then map this to eBay.
How does Conjura determine COGS (Product Costs)?
COGS is based on the Unit Cost stored at the order line item level in Linnworks. Linnworks grabs the relevant Unit Cost value from your stock data, as at the time of order.
The accuracy will depend on your set up. If you stock is being controlled by 3rd party integrations, you may see unexpected values. If this is the case, you’ll need to import COGS data using our Custom Data Import - see our help centre docs here.
Where does Conjura pull Average Inventory Cost from?
Inventory Cost is based on the Unit Cost field stored at the stock items level in Linnworks. Average Inventory Cost in the dashboards represents the most recent unit cost per unit.
This can be found in Product Details (when you click on a product sku in the inventory tab). Then press Item Stats, and then Stock, and finally Unit Cost.
Can I view historical stock data?
Not currently but our engineers are investigating this. Instead we provide the latest snapshot of stock data.